DOMESTIC (US) SHIPPING
We are pleased to offer free 2-5 business day shipping via USPS Priority Mail or UPS ground mail for orders above $40. For orders below $40, shipping is a flat rate of $5.99, also through USPS Priority Mail or UPS ground mail. Each order comes with a tracking number, which is sent to you via email upon shipment. Because products are handmade orders are usually shipped out 2-3 business days after we receive your order. On average, it will take a total of 3-7 business days for your package to arrive, depending on your location. We currently only ship in US to 50 contiguous states. Please note that due to COVID there may be delays on shipments that are out of our control. Thankfully so far we have not experienced any major delays, but it’s important for customers to be aware of.
Please note that as a small business, we try to offer competitive shipping prices, but 95% of the time, the actual shipping cost exceeds that paid by the customer. Much care is taken into packaging our items so that they arrive safely and in earth friendly packaging. We try to balance what we can afford to subsidize in shipping with a reasonable cost to the customer.
RETURNS & EXCHANGES POLICY
Because most of our items are handmade and “made to order” using premium organic and natural ingredients we unfortunately do not offer returns. However, if your item arrives damaged we will work with you to provide either a new one or another item of same value. If your item(s) arrive damaged please email us a photo of the damaged item and your order # within 48 hours of receiving. Please email photo of damaged item(s) to: earthbasedorganics@gmail and we will get back you as soon as possible to provide you with same item or another item of same price.